Refund policy

Southern Ropes Refund Policy (updated January 2021)

Southern Ropes is a online rope supplier shop serving customers in South Africa (local only)

1. Southern Ropes has no return policy on any off-cut rope bundles bought online.
2. Southern Ropes has a no return policy on any off-cut rope rope bundles bought in-store.
3. Southern Ropes will charge a 20% handling fee on any goods returned to cover shipping fee's. It is the customer/clients duty to choose the correct rope for ones application. 
4. Any rope returned will be under inspection and if found to be damaged, rope will not be accepted for change or any sort of refund.
5. Any rope or hardware returned should be done within 30 days and not thereafter.
6. Southern Ropes will return any monies owed for an exchange or difference in pay (for another rope whether less or more) within 30 days of return to warehouse (with a 20% handling fee)